Reporting is a key component of any remote patient management (RPM) program, crucial in gauging the success of your efforts, as well as helping to re-align the program to achieve even betters results in the future.
In other words, RPM reports not only provide essential insights into the general health of your patient population, but they also offer a valuable look into the operational efficiencies, logistics, and overall success of your program.
How, then, can you create a truly effective RPM reporting strategy? What’s the best approach to RPM reporting to ensure program success, and what types of RPM reports should you be creating and analyzing?
RPM Reports Should Be Customizable, Adaptable, Flexible
When choosing a telehealth services provider, it’s important to find a partner who can provide an advanced level of RPM reporting that’s adaptable and expandable, with the power of customization built directly into the delivery system. (What’s the difference between telehealth and RPM, anyway? Here’s a quick explanation.)
After all, determining what type of RPM reports you’ll need to run specifically depends “on what your goals for the program are,” as Care Innovations® Chief Financial Officer Bryan Pruden explains in a video from the RPM Academy.
Or, as Care Innovations Program Executive Barbara Fullmer puts it, an effective RPM reporting strategy “depends on what you're trying to understand.”
“Typically, you'll have some operational metrics that you'll want to track, like how fast is the solution in getting into the hands of my patient, and how quickly can that patient start using my system productively," Bryan explains.
Barbara goes on to describe a few cornerstones in building a successful RPM reporting strategy:
- If you’re trying to determine at what level patients or members are engaging with the program — and/or whether they’re using the equipment as routinely as desired — “then you would want to look at a data transmission type of report,” she says.
- If you’re trying to understand whether patients are making the desired behavior change, then you want to enable RPM reporting that looks at “trends over time.”
- If you want to understand whether your program is reaching more patients — thus helping more people manage their conditions — “then you'd want to look at population demographics and population adoption over time.”
Our experts also note that these RPM reporting customization options should include the capability to utilize macro-level RPM reporting to better understand your program's rates of success and level of reach. Just as with all other aspects of RPM reporting, these macro-trend reports should be customizable to measure the specific goals of your RPM program, and adaptable enough to scale up or down as needed.
It’s clear, then, that when choosing a telehealth services partner, it’s essential to find one with the capability to not only work with you to determine your ideal RPM reporting strategy, but also to see that they’re executed properly (whether with you, or on your behalf). These functions should not just be possible, but built into the process of RPM program design and delivery.
Barbara describes the Care Innovations approach to RPM reporting flexibility and adaptability. “We have the ability to extract and examine data across the whole spectrum,” she says. “We can assist with running those reports, as well as helping customers understand the information that's contained within them.”
If you’re interested in learning more about what makes RPM reporting so critical to the success of telehealth and remote patient management services, we encourage you to contact us to schedule a complimentary consultation.