Population Health Insights

Addressing the Most Common Concerns about Remote Health Management


As the Centers for Medicare & Medicaid Services (CMS) proposes to ramp up reimbursement for remotely delivered services, and the many success stories of its successful implementation continue to dominate industry headlines, remote health management has become one of healthcare’s most widely discussed buzzwords.

And with good reason: The remote delivery of healthcare management as exemplified by RPM platforms like Care Innovations® Health Harmony has been shown to help organizations and facilities enjoy tangible benefits affecting not only patient care but their own bottom line, including:

  • Helping prevent unnecessary utilization and readmissions — “a significant driver of medical spend,” writes Dr. Adam Licurse in the Harvard Business Review
  • Expanding the capacity to provide “complex and appropriate specialty care” to higher-acuity patients, again per Dr. Licurse
  • Strengthening the bond between patients and providers, which improves engagement and reduces the likelihood of relapse
  • Improving operational efficiency and helping avoid “no-shows”

The Benefits of Remote Patient Management

Addressing Common Concerns of Remote Health Management

Yet with greater attention comes greater scrutiny, and many observers are taking a closer look at the benefits of remote health management in an effort to really determine the true financial outcomes and overall return on investment.

It’s a valid exercise. At Care Innovations, our own experts have often presented remote health management as a series of pros and cons — a model that’s not always appropriate for every facility, or for all patient populations. All the same, many of the more common criticisms of remote care have already been addressed by leading providers.

Writing in a Verdict Media analysis of the benefits of remote health monitoring, Charlotte Edwards gives voice to a few of those criticisms: “Although the technology has many proven successes,” she writes, “its main flaws lie with the fact that remote health monitoring can heavily rely on patients taking an active role in their own health and some patients are more passive or forgetful than others.”

A true statement, but also one that may downplay a major advantage of remote patient management — namely that many leading programs are designed specifically to combat this challenge and inspire engagement among some people who may not have been previously as motivated to take control over their health.

And that’s no accident: Platforms like Health Harmony are built not just with the latest technological innovations in mind, but also with advanced insight into behavioral psychology. The program designers understand the difficulty of convincing people to change the way they live. To that end, they developed a system that addressed some of the most common challenges of patient motivation, including:

  • Behavioral Economics: Motivations often based on long-term effects, sometimes financial
  • Cognitive Behavioral: Addressing persistent excuses to avoid care or self-management
  • Persuasion & Influence: Motivations based on personal happiness — i.e., “Yes, I’ll limit my salt intake to help manage my heart condition so I can spend more time with my grandchildren”

White Paper: Applying Behavior Change Principles to RPM

Remote Health Management Challenges: Senior Engagement & Rural Access

“Wireless technologies are also not suitable for some rural areas, and some older patients may not know how to use modern technologies like apps,” Edwards continues, echoing two concerns that have been voiced more frequently in recent months: The difficulty of network access in rural areas, and the challenge of getting older people to engage with modern technology.

As of 2018, the latter issue has been debunked pretty thoroughly: “It’s a common misperception that older adults resist new technology,” as our experts have written. “Recent studies show that more than half of older adults are active online, and many now integrate new technology into their everyday lives.” Read more here.

The first point is more relevant, particularly since a key benefit of remote health monitoring is its power to offer access to primary and specialty care providers to precisely the rural areas that have much more limited physical access to them — or none at all. It stands to reason that those remote areas need connectivity to enjoy this advantage.  

No less an authority than the Federal Communications Commission (FCC) has acknowledged this challenge and — because the organization’s leadership believes that access to telehealth is key to improving healthcare delivery in America — is seeking to increase funding for furthering broadband expansion into America’s most rural and remote areas.

“Broadband-enabled telehealth services … can significantly improve Americans’ health and reduce costs for patients and health care providers alike,” as the FCC’s chairman has explained in an official statement. “But many low-income consumers, especially those in rural areas, lack access to affordable broadband and may not be able to realize these benefits.”

Addressing Patient Data Security in Remote Health Management

Edwards continues her rundown of persistent remote health management concerns with a warning about data security, particularly regarding patient information: “Any collected health information also needs to be encrypted and protected from hackers,” she writes.

The criticism is not a new one, particularly in an era when data breaches are frustratingly regular occurrences. But it also points to the need for healthcare organizations to choose a remote care supplier who has actively worked to integrate the most advanced data protection and safety measures possible.

“We follow the design patterns at Care Innovations of ‘security by design,’” building patient data security directly into the design of our remote health management programs, as Chief Information Officer Himanshu Shah has explained in a wider look at patient data security within remote health monitoring.

“At Care Innovations, we treat the PII (personally identifiable information) and PHI (private health information) that we're exposed to as though it were our own,” adds Program Executive Barbara Fullmer, who explains how this level of protection is necessary to help ensure not just patient safety, but also motivation and engagement.

“If you don't have the confidence that your information is going to be trusted and held in confidence,” she continues, “you might not be as forthcoming with the information that's going to help your care manager help you improve your condition.”

Overcoming Common Challenges of Remote Health Monitoring

Looking for further insight into overcoming common challenges associated with remote health monitoring? Contact Care Innovations to schedule a complimentary, one-on-one consultation with a remote care expert.

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