Population Health Insights

A Brief Guide to Remote Patient Management (RPM) Pricing Models


If you’re considering implementing a new remote patient management (RPM) program, or looking to expand telemedicine services you may already have, there’s one question that’s usually top of mind: “What type of RPM pricing models can we expect to encounter?”

In other words, how is RPM pricing determined in the first place? As with many other aspects of this revolutionary health delivery method — what vendor to choose, for instance, or what kind of reporting to put in place — the answer to this question depends on a handful of factors related to your specific needs and goals.

To help predict what type of RPM pricing model to expect, you first need to define what you hope to accomplish, what patients you’re trying to reach, and the nature of your tech requirements. As the experts from the Care Innovations® RPM Academy point out in an exclusive video about RPM pricing, this typically requires answering a few specific questions — such as:

  • What kind of technological infrastructure do you have, and what will you need to put into place?
  • Are you building from scratch, or integrating with an existing system?
  • Will you rent or buy the hardware and software needed to administer the program?
  • What additional customization elements do you require, if any?

VIDEO: RPM Pricing Explained

Again, as with many other aspects of RPM, properly answering these questions requires careful consideration of needs, goals, finances, and the patient population(s) to be managed. A dependable telemedicine provider will not only help you answer these questions, but will also help you use these findings to create a customized RPM program (and corresponding pricing model).

RPM Pricing: Combining Standardization with Customization

Of course, this type of customization is intrinsic to remote patient management in general. “Managers shouldn’t expect a one-size-fits-all, off-the-shelf solution to solve all their clinical problems,” writes Care Innovations’ Julie Cherry at the ADVANCE Healthcare Network. Instead, “hospitals and health systems should seek a solution that is flexible and can be adapted as the program progresses and adjusts for unforeseen complications,” she advises.

“Just as all patients are different and require a customized care plan for the best success, each hospital and health system is different, and each technology program for an individual disease state is different,” she adds.

Still, the industry understands the desire for — and benefits of — a more standardized approach to RPM pricing. In the RPM Academy video, our experts explain how this move toward greater standardization still exists within the framework of customizability.

“I can tell you — this industry, I've been involved in it for a number of years, and it has absolutely evolved,” says Bryan Pruden, Chief Financial Officer for Care Innovations. “We're starting to see some standards, but even within those standards, there's usually an opportunity for pricing to take the form that is best for the customer.”

RPM pricing models “can take many forms,” Bryan adds. “In some cases, it’s in a customer’s best interest to purchase the hardware. They may have a large capital budget, or they may be less constrained in their operating budget, and they may want to own the hardware. In many cases, though, customers want to rent that equipment.”

Pricing models are available for both preferences, as Bryan explains, and those models "can take many forms  what we'd like to do is whatever is best for the customer."

VIDEO: RPM Pricing Explained

Interested in learning what type of RPM pricing model your organization can expect when implementing a remote patient management program? Our experts are standing by to answer your questions — please contact us here to schedule your complimentary consultation.

View More Telehealth Videos at the Care Innovations RPM Academy