Population Health Insights

Common Characteristics of Remote Patient Management (RPM) Program Success


When it comes to remote patient management (RPM), not all programs are created equally. As we’ve discussed here before at the Population Health Insights blog, there are a variety of factors that contribute to whether any given RPM program is likely to meet with success — such as:

Recently, we convened a panel of telehealth experts to go into further detail on how to ensure your RPM program is designed to be successful from the earliest stages. In this exclusive video from the Care Innovations® RPM Academy, our experts stressed the most important factors that should be in place before kicking off a program — specifically:

  • Ensuring that leaders are invested and confident that the delivery model will lead to success
  • Determining and implementing the best possible standards for metrics and tracking
  • Focusing on clinician engagement as much as patient engagement
  • Making sure the clinical team is familiar and comfortable with the tools being used

VIDEO: Common Factors for RPM Program Success

RPM Program Success Factors: Clinician Engagement

There’s a pretty clear through line to these characteristics of RPM program success — namely, they all involve strong leadership and clinician engagement.

Successful programs usually engage the clinicians just as much as they engage the patients,” as Keller Hawthorne, Director of Marketing of Care Innovations, explains in the video, emphasizing that, essential as patient engagement is, it’s rarely achieved without first engaging the clinicians involved in their care.

“Making sure that your clinicians feel comfortable, that they still feel close to their patients, that they feel comfortable with the technology being used — that's very important” to paving the way for subsequent patient engagement and, ultimately, program success, as Keller explains.

And if engaging clinicians is essential to engaging patients, then it also follows that the program leadership itself needs to be properly invested in the program if either of those goals are to be achieved. 

RPM Program Success Factors: Leadership & Resourcing

“Over the last few years in the remote patient monitoring industry, I've had the good fortune of seeing some very successful programs,” explains Care Innovations Chief Financial Officer Bryan Pruden in the video. “And there are a few things that I think are common across those programs.

“One is, they have strong leadership. Having a strong leader to drive the program forward — with a common understanding that they can drive across the team on what they want out of the program — has been a key to successful programs.”

As he did in our conversation about RPM mistakes to avoid, Bryan links the engagement and buy-in among leaders to resourcing, acknowledging that leaders are the parties often responsible for allocating that resourcing.

“When the program is resourced at the right level, with the right people, that's a common cause for success in the program,” he says. “So, having that strong leadership, with adequate internal resourcing as well as appropriate outsourcing — those are really the keys to having a successful program.”

Care Innovations Director of Customer Support and Operations Cleon Wellington elaborates on how strong leadership is essential for “clearly understanding what you're doing in an RPM program from the outset.” Namely, it’s essential to define goals, and then make sure to “track those with your metrics and your results so that they are very clearly achieved.”

This “may take some planning and some workflow changes to really understand how to accomplish the goals that you have set up,” he adds.  

And even with all these points duly considered and implemented, “there’s always room for improvement,” Keller points out.

“You're going to figure out things along the way that are only going to help you serve your patients better,” she explains. “This is another reason why it's really important that you're not working with just a technology vendor, but a partner — someone who really understands this industry and this care delivery model.”

Interested in working with a team of RPM program experts who truly understand the process and who have years of successful implementation under their belts? We invite you to contact us today to schedule a complimentary consultation with a Care Innovations expert, who’ll be happy to walk you through the process of achieving all of these important factors.

View More Telehealth Videos at the Care Innovations RPM Academy