As remote patient management (RPM) continues to evolve to better represent the future of healthcare delivery in the United States, an increasing number of providers are choosing to implement telehealth services. Indeed, it seems that new RPM service providers now appear on a near-weekly basis, often fueled by RPM’s proven ability to cut costs while maximizing the quality of care.
Yet, a wide gulf still separates companies that have newly embraced RPM and those that have served as true pioneers in telehealth. Care Innovations® continues to exemplify the latter category, leading by example — i.e., delivering truly innovative RPM services founded on technology that’s both long-established and constantly evolving.
To illustrate this, Health Innovation Media’s Fred Goldstein recently spoke to Care Innovations Director of Strategic Solutions Enrique Estrada on the new directions that RPM services have taken in recent years, including branded platform-as-a-service offerings and a fruitful integration into population health management. A summary of their conversation follows; you can also listen to the original broadcast here.
On the Importance of Technology — and Moving Beyond It
When an RPM provider possesses an innate, expert-level understanding of telehealth technology and its applications, that partner can move beyond technology — its possibilities, its limitations — and use it for what it truly is: an admittedly essential tool in a larger toolbox of care innovations.
As Enrique points out, this is a primary advantage of partnering with a long-standing RPM provider like Care Innovations. When a technological foundation is comprehensive and well established, the path is clear to focus on ways to leverage that technology to meet larger care delivery goals.
“We started off focusing on the technology, and we realized — it's not about the technology,” Enrique says. “What we've done over the last few years is taken our technology and evolved it — remote patient monitoring with sensors, different peripherals — and we've wrapped a lot of different types of services around it, like recruiting, enrollment, logistics, and behavioral coaching.
“And what we found over time was, when you started to add these different services to the technology … you start to solve bigger problems that a lot of other industry [players were] still focusing on.”
On Why Population Health Management Is So Important to Effective RPM
One of those innovations is one that’s now a major focal point for the larger healthcare industry: Population health management has become increasingly connected to RPM, as Enrique points out.
“You really need to understand your patient population” for RPM to work, as Enrique explains. “You just can't deploy technology to everybody and assume they're going to accept it. You have to understand your patient population very specifically. Who are the people who want to make a difference, as far as changing their lifestyles?”
This points to a need to “stratify” patient populations “and understand which patients are ready to start making those changes,” as well as “trying to focus on very specific disease management plans such as diabetes, COPD, obesity, etc,” he adds.
“We've been able to take this platform and focus on not just remote patient monitoring but population health as well,” Enrique explains. “We work with our customers and partners to develop some very specific applications around managing their populations.”
On How RPM Platform-as-a-Service is Changing the Healthcare Industry
This all leads to the RPM service only true industry innovators and pioneers can offer: Platform-as-a-service (PaaS), or the integration of the “Internet of things” (IoT) model into remote patient management.
It stands to reason that a service provider with the resources and expertise to expertly leverage RPM to implement value-based care — from population health management to innovative technological solutions — also has the experience and know-how to shepherd other companies through the process of making their own propriety telehealth service offerings as effective as possible.
“We're seeing a lot of [clients] that have built applications, but haven't been able to accelerate and create a go-to-market plan,” Enrique explains.
“There's a lot of rigor to [starting up] an application — you may be able to create that app, but how do you scale it? How do you think about regulatory, how do you think about compliance, how do you think about your go-to-market, how do you think about managing the product life cycle?”
“So the backend of our offering, our platform-as-a-service, includes all those services — we not only do the technology and the cloud, but we look at … the dependencies you really need,” including regulatory concerns and everything else along that perspective.
“It's got to be very well controlled, it's got to be very well documented,” Enrique explains. "And what we're hearing from the customers is that, [PaaS] gets them to the market much faster than trying to figure out it out for themselves."
On the Importance of an Established, Well-Rounded RPM Partner
“Obviously, everyone's focused on value-based care, looking at the readmission rates, and avoiding the 30-, 60-, 90- day windows — we're really helping our customers focus on that,” Enrique says.
But, he adds, “we also have other customers that have completely different business models that we've been able to look at and go, yeah, we can do something with that. Even if they're still fee-for-service, there've been some great examples” — here, Enrique points to the success of the Mississippi Diabetes Telehealth Network, an RPM system based on Care Innovations technology successfully implemented by the University of Mississippi Medical Center (UMMC) to achieve both cost savings and patient health improvements in rural, underserved areas.
“We're really excited about taking this platform and being able to focus not just on telehealth, but starting to extend it and broaden our offering," he concludes.Learn more about how RPM and telehealth solutions from Care Innovations can help your organization take care delivery to the next level: Contact us for a free consultation today!