Population Health Insights

How RPM Strengthens the Relationship between Patient and Clinician


Recent years have seen significant documentation of the benefits that remote patient management (RPM) can deliver to a wide variety of patient populations, as well as to their caregivers.

For instance, the Center for Connected Health Policy, a program of the non-profit Public Health Institute, points to a pair of 2015 studies showing that patients “who spent more time” using RPM “had higher survival rates than those who did not,” and that the use of “remote patient monitoring has the potential to reduce long-term acute care utilization.”

Higher survival rates are clearly a benefit to patients, and utilization reduction is a benefit to everyone along the healthcare continuum — the patients who enjoy better health, the facilities that experience lower costs associated with readmissions, and the clinicians who are allowed more time to focus on other patients.

And this is all just the beginning: We invite you to read more about:

On top of these individual benefits, though, the use of RPM also helps bring patients and clinicians together, by offering a more efficient and more effective means of communication.

How RPM Strengthens the Patient/Clinician Relationship

In other words, RPM helps bridge the age-old gap between the clinician and their patient — a gap that’s largely inherent in traditional healthcare, brought upon by the natural obstacles of geographical distance between patient and provider and the relative infrequency of personal, one-on-one visits.

RPM models “strengthen the relationship and create a tighter bond between the clinicians and the patients in their home,” as Care Innovations® Chief Clinical Officer Julie Cherry (RN, MSN) recently explained in an exclusive video from the RPM Academy.

Video: How RPM Strengthens Patient/Clinician Relationships

RPM helps bridge that gap by letting patients and clinicians interact on a much more regular basis by leveraging videoconferencing and other technological innovations, such as:

  • Videoconferencing, which allows face-to-face interaction on a regular, perhaps even daily, basis
  • Mobile apps, which give patients quick access to information and educational tools that they may otherwise have to wait for an office visit
  • Data monitoring, which gives clinicians unique insight into a patient’s condition between office visits

In other words, RPM offers “tools and services that help the clinician be more efficient and more effective in what they do,” Julie explains. “It helps them identify patient needs that otherwise they would not necessarily be able to identify.”

How RPM Helps Deliver “Exactly What the Patient Needs”

She goes on to explain how these RPM tools not only give clinicians more (and better) opportunities to interact with patients, but also “more information so that they actually can target their education and target their support to exactly what the patient needs.

“If I want to, I can have a videoconferencing call with the patient where I can lay my eyes on them, I can see all the things they don't tell me — like their hair doesn't look like it's been washed, they look pale, they're not dressed and it's 2 o'clock in the afternoon — it tells me things that I wouldn't get if I was just on the phone.”

As an experienced clinician, Julie understands how this information may be counter to some inhibitions healthcare practitioners may have about technology.

“I have sat in a lot of rooms with clinicians who quite frankly fear that somehow this technology or this model is going to make them redundant or not necessary anymore,” Julie adds. “And I say, it's exactly the opposite.”

We invite you to discover more about the benefits of remote patient management: Contact a Care Innovations representative for more information. And don’t forget to check out the Care Innovations RPM Academy for more videos highlighting the wide variety of benefits offered by remote patient management.

View More Telehealth Videos at the Care Innovations RPM Academy