Population Health Insights

How to Choose the Right RPM Vendor


Remote patient management has long been a focus of the Population Health Insights blog, where we’ve discussed:

And that’s not all: In real-life usage, it’s demonstrated its ability to save hundreds of thousands of dollars per patient. The Mississippi Diabetes Telehealth Network — created by the University of Mississippi Medical Center (UMMC) and based upon the Care Innovations® Health Harmony RPM platform — is one such success story, with a $339,184 total cost savings among just 100 patients in its first year of implementation. (Get more details here.)

Lessons from the UMMC Diabetes Network

Yet not all RPM programs are created equal. With the popularity and utilization of telehealth on the rise nationally, and more RPM service providers emerging seemingly every day, healthcare leaders may well wonder how to select a vendor who can achieve the kind of results seen in Mississippi.

3 Criteria for Selecting an Effective RPM Vendor

In a video from the RPM Academy, our panel of telehealth experts discusses the most important factors in selecting a successful RPM vendor.

VIDEO: Selecting a RPM Vendor

1. Experience with Technology & Care. All of our experts agree on the need for experience, both in terms of technology and patient care. “Building the expertise to be able to deliver a remote patient management program successfully into people's homes on a daily basis require some experience,” says Care Innovations Chief Operations Officer Marcus Grindstaff in the video.

To this end, RPM vendors should be well-equipped not just to provide the latest innovative technology, but also to “understand the psychology of patient engagement,” explains Consumer Experience Expert Karissa Price-Rico, PhD, in the video.

“This is people and not just technology. It's very important that we have a thorough understanding of what does it really take to have a successful remote patient management program.”

2. Scope/Versatility. Hand-in-hand with experience is the ability to potentially implement a wide variety of different solutions — in other words, to offer a full turnkey RPM solution customized to meet the specific needs of a healthcare organization and its unique patient population.

“Even if you're going to deliver part of the service,” Marcus explains, “by being able to deliver a full turnkey service offering, they can both fill in services you may not want to provide, but they also have the experience to help you develop your own program.”

This includes filling in services and developing new programs as needed, and that requires close collaboration between the RPM vendor and the organization utilizing the services. “The best way to select an RPM vendor is to look for one that's going to listen to your needs and sit down and understand what your success criteria are,” says Care Innovations CEO Randy Swanson in the video.

3. Compliance/Longevity. “It's very important that they have a long track record of strong compliance — FDA compliance, HIPAA compliance, privacy and security for your patients,” says Marcus.

This willingness to engage with regulatory standards also helps maintain quality of care — and is a strong indicator of whether any given RPM vendor is serious about its work and its future. Are they investing in a future of continuous innovation for the benefit of patients and the industry as a whole, or are they simply a fringe player seeking new revenue streams in an increasingly competitive healthcare industry?

“Are they going to be there for the long haul to help you grow your business?” asks Karissa. In other words, are you confident that your RPM vendor has the operational footprint and past success rate to grow and develop along with you?

If you’re looking for more guidance on how to select an experience and dedicated RPM vendor, we urge you to contact Care Innovations® today to schedule your complementary consultation.

View More Telehealth Videos at the Care Innovations RPM Academy