Population Health Insights

Partnership Highlights Growing Role of RPM in Chronic Condition Management


The recently announced partnership between Care Innovations® and Swiss multinational healthcare company Roche is shining a new light on the power of remote patient management (RPM) to achieve breakthroughs in chronic care management — not only throughout the United States, but around the world.  

With the groundbreaking Health Harmony RPM platform as its key asset, Care Innovations isn’t just a leading telehealth services provider, but a true pioneer: In 2014, the company worked with the University of Mississippi Medical Center (UMMC) to implement the Mississippi Diabetes Telehealth Network, which has since been heralded as a model of telehealth’s power to expand access to care among rural and remote populations.

MILESTONES: UMMC Diabetes Teleheatlh Network

With Health Harmony as its foundation, UMMC’s Mississippi Diabetes Telehealth Network has also become a model of how a telehealth platform can address the most pressing challenges of chronic condition management, such as engaging patients with their own care, expanding access to specialists, and strengthening the patient-clinician bond.

So successful has the network become in treating diabetes that administrators quickly expanded the RPM service to other chronic conditions. UMMC Center for Telehealth executive director Michael Adcock told the Heartland Institute that the program “has been shown to be effective in treating diabetes, congestive heart failure, hypertension, asthma, COPD, and many others.”

“Half the state of Mississippi suffers from two or more chronic conditions, and we see so many of these patients come through our facilities on a daily basis,” as Kevin Cook, CEO of UMMC’s University Hospitals and Health System, stated in a November 2015 press release.

“After seeing the success derived through our diabetes program with Care Innovations and the improvement in quality of life it provided for those enrolled, we are ready to extend the benefits to other chronically ill populations and healthcare organizations who share our vision of a healthcare system that extends into the home,” Cook added.

‘The Key to Success in Managing Chronic Conditions’

There’s a direct line between this capacity of RPM to improve chronic condition management with Roche’s decision to not only invest in Care Innovations, but also integrate its groundbreaking RPM technology into mySugr, the popular digital diabetes management platform it acquired in July 2017 and which is now at “the heart of Roche Diabetes Care’s new patient-centered digital health services.”

“Digitisation is the key to success in managing chronic conditions,” Roche Venture Fund chief Carole Nuechterlein said in a news release. “Having a broad range of payer, insurance and hospital customers, Care Innovations is well positioned to become the leader in remote patient management solutions, not just for people with diabetes but people with other acute or chronic medical conditions.”

With its decision to integrate Health Harmony’s sophisticated, consumer-friendly RPM platform into mySugr, Roche hopes to achieve a series of goals, including:

  • Adding another level of care and connectivity to an already comprehensive chronic care management service
  • Bringing the mySugr brand to additional channels
  • Helping expand the footprint of the popular service within the U.S. and Canada

“Last year's acquisition of mySugr strengthened our portfolio and through the partnership with Care Innovations, we will be able to offer comprehensive remote care and substantially expand how optimal care is being provided to people with diabetes in the U.S. and Canada,” said Marcel Gmuender, Global Head of Roche Diabetes Care.

How RPM Helps Chronic Condition Management

The capacity for leading RPM applications like Health Harmony to address some of the most pressing challenges of chronic condition management isn’t exactly breaking news. For years, experts have been advocating the expanded use of telehealth and RPM to do just that.

RPM models “help people to learn how to self-support, self-manage, or engage with healthy behaviors and track those healthy behaviors perhaps even outside of the traditional clinical model,” commented Care Innovations Chief Clinical Officer Julie Cherry (RN, MSN) in a discussion on how RPM is shifting to chronic care management after an initial focus on senior care.

“A lot of people with chronic conditions don't just have one chronic condition, they have multiple chronic conditions,” added Consumer Experience Expert Karissa Price-Rico, PhD in an examination of how RPM helps achieve the “triple aim” of healthcare. “They go in and out of emergency rooms, and in and out of hospitals. Because those comorbidities come together, they produce really hard, really difficult-to-treat conditions.”

But the “opportunity to see what's really going on with the patient and intervene directly benefits the healthcare system,” Karissa adds. “And we have clinical results to show that it can lower costs, improve health outcomes, and improve quality of care.”

Are you interested in discovering more about how RPM is raising the standards of chronic condition management? We invite you to contact us here to schedule a complimentary consultation with a Care Innovations telehealth expert.

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