What type of technology is required for an effective remote patient management program? And is that technology built around the patient, or around the organization implementing the program?
The best answer is all of the above, according to the experts.
“First and foremost,” explains Care Innovations® Chief Operations Officer Marcus Grindstaff, “while remote patient management programs need a really strong technology infrastructure, it's … important that the technology supports the program as well as the people who are implementing that program.”
In a recent video from the RPM Academy (watch it here), Marcus and our team of experts discuss the primary considerations of RPM technology — namely:
- The technology needs to support all parties involved — the patients, caregivers, and those who will be administering the RPM program
- A RPM technology toolbox should be available, tailored to each patient's lifestyle and health needs
How to Define Your RPM Technology Needs
Understanding these considerations, there are several additional questions to ask when shaping your RPM technology infrastructure.
“What is realistic,” asks Julie Cherry (RN, MSN), Care Innovations Chief Clinical Officer, “and what is possible for the patients?”
According to Julie, these questions can be answered by defining:
- What you're trying to manage for each patient
- What you're trying to accomplish in terms of process and care improvements
- What kind of clinical data or patient information you need for each patient, and for the program as a whole
Marcus offers some examples. “In a case where you have high-risk pregnancy that you're managing, pregnant moms are going to want everything delivered in the way they work every day, already — onto their phone, text messaging, maybe a website.”
Some patients “might need a tablet, some might interact better with IVR, some might be better with somebody calling them on the phone,” adds Julie.
That level of variance calls for flexibility in a technology provider. “If you're looking at post-acute discharge for someone with a joint replacement, you're looking at a different population, you're looking at a different level of management, and so the technology needs to be flexible to be able to support that,” Marcus adds.
“But first and foremost, it's about the program and the interactions between the people,” Marcus emphasizes. “At Care Innovations, we help our customers put that together and then we support that with customized, spectacular technology infrastructure.”
“We really build up your program and build out your toolbox of technology choices based on what's going to work best for the people in your population and for what your needs are,” Julie adds.
What’s the takeaway? To utilize remote patient monitoring technology at its most effective, it’s essential to partner with an RPM provider who offers premium, sophisticated technology — the kind that can be customized to engage any given patient population.
In addition, your partner should also have the experience and know-how to implement the RPM technology in a way that best serves your unique patient population as well as the specific needs of your team of administrators and caregivers, too.
Learn more about how RPM technology can help your organization improve care delivery: Contact a Care Innovations representative now for your complimentary consultation. And don’t forget to check out theCare Innovations RPM Academy for more videos highlighting the many benefits of remote patient management.