Population Health Insights

Why Is Videoconferencing Important to Remote Patient Management (RPM)?


There are many good reasons why remote patient management (RPM) has become one of the most-discussed forms of telemedicine.

  • RELATED: What is telemedicine? How is it different than RPM? Find out here.

But what’s behind this incredible potential of RPM to transform care delivery — i.e., its potential to enable improved care and improve operational efficiencies for health centers across the United States? The telemedicine experts at Care Innovations® RPM Academy break down a successful RPM program into three central features. These include:

  • Personal health sessions
  • Videoconferencing technology
  • Educational content

In a recent blog post, we explored the importance of the first of these features, the patient health sessions, which should “be customized to meet the need of the patient,” our experts explain. “Not every clinic visit is the same — you don't ask the same questions and you don't get the same responses.” Read more about the importance of RPM health sessions.

And, just like the other members of this list, videoconferencing is an essential element to successful telemedicine programs. But, that being said, just how is videoconferencing best leveraged to improve remote patient management?

How RPM Videoconferencing Improves Engagement & Access to Information

According to our experts, videoconferencing is an essential element of telemedicine because it’s an effective and efficient way to encourage patients to engage in their own health plan.

VIDEO: Videoconferencing & RPM

And here, patient engagement doesn’t mean simply connecting with clinicians and the health programs they recommend. An effective RPM program will be designed to maximize patient engagement by getting people to engage with their own health — to take ownership of day-to-day activities that can help them not only manage their condition, but also to improve their life choices (and, thereby, their health) in general.

“It's very important that you keep patients engaged in a remote patient management program,” says Marcus Grindstaff, Care Innovations Chief Operations Officer, in an exclusive video from the RPM Academy. “At the end of the day, were looking for the patients to change their behavior and take better care of themselves, which is absolutely consistent with their objectives.”

And what better way to engage people than to give them a sense of control and purpose regarding their own health? A big part of doing that is bringing care to them. Instead of making them travel to a facility, telemedicine gives people incentive to improve their own health from the place where they’re most comfortable — their homes.

“From the patient's standpoint, it's like having a clinician visit you in your home,” explains Care Innovations Chief Clinical Officer Julie Cherry (RN, MSN) in the video. “And we hear them say that. It becomes more of a personal therapeutic relationship and a personal connection for the patient to that particular nurse.”

That benefit — having the clinician in the home — works both ways. Just as videoconferencing empowers patients to more readily engage with their health, it also gives their care providers access to more and better information about the patient’s daily life. After all, to the observant clinician, how a patient looks or even dresses on a particular day can provide valuable insight into how he or she is doing from a care perspective.

How RPM Videoconferencing Nurtures the ‘Trust Continuum’

With this abundance of info and access, patient/clinician relationships are inevitably strengthened by effective videoconferencing. Read more about how RPM strengthens the patient/clinician relationship.

It’s important to note here that videoconferencing not only gives patients the opportunity to interact directly with doctors and nurses in the place that they’re most comfortable and likely to engage — it gives them direct, easy access to clinicians and caregivers with whom they’re already comfortable.

“It's very important to extend the trust relationship that the patient already has with their clinical team,” Marcus emphasizes. “Videoconferencing as an example is a great way to bring that clinical team into the home and extend that trust relationship on an ongoing basis.”

If you’re interested in discovering the other ways in which videoconferencing and telemedicine can improve patient engagement and lead to breakthroughs in care, we encourage you to contact the Care Innovations team for a complementary consultation.

View More Telehealth Videos at the Care Innovations RPM Academy